Privacy Policy | askh.ai

This Privacy Statement shall govern and apply to anyone accessing or using the websites located at www.askharriette.net and askh.ai, our mobile application(s), our blog(s), and any other website(s) in existence now or created in the future (hereinafter the “Site”) owned and/or operated by Ask Harriette LLC (“Ask Harriette LLC,” “we,” “us” or “our”). Ask Harriette LLC respects your right to privacy. This policy summarises what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

Information Collected

Ask Harriette LLC only will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. Our host web server tracks and collects general information about the visits to our Site. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our Site users are visiting, how long they spend there, the visitors’ domain names and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our website and better meet your needs.

Ask Harriette LLC also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, use our AI Products (including askh.ai., CODIE, Penelope, Numi, Ophelia, Genie, and House of Codes), or post other customer-generated content to this Site. These are currently the primary ways in which we gather information; however, we may also collect data through other channels in the future. The types of personal information we may collect from you can vary according to the method through which it was attained.

Personal Information Provided

We receive and store any information you knowingly provide to us, such as:

Full name
Email address
Phone number
Shipping address
Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
Username and password for www.askharriette.net
A record of your Ask Harriette LLC orders, purchase history, and shopping behaviour and preferences
Information provided by you through your interactions with us in social media
Location and geographic information that could be collected if you use our mobile site or app
Content you submit to our AI Products, including text inputs, questions, numerology chart data, business information, and other data you choose to provide when interacting with CODIE, Penelope, Numi, Ophelia, Genie, or any other AI Product we offer (“Client Inputs”)
AI-generated responses and outputs provided through your use of our AI Products (“AI Outputs”), together with related interaction history
Other details that you may submit to us or that may be included in the information provided to us by third parties

Purpose of Collection

Ask Harriette LLC offers various products and services to our Customers, including AI-powered tools and digital assistants, and also strives to meet the needs of our Customers. We use your Personal Information for internal purposes such as tracking your order, analysing your preferences, and noting trends and statistics. To do this effectively, we need to collect certain Personal Information. In relation to our AI Products specifically, we collect and process Client Inputs, AI Outputs, and related usage data for the following purposes:

To operate, provide, and maintain the AI Products, including generating AI Outputs based on Client Inputs
To improve, test, troubleshoot, and enhance the performance, functionality, and user experience of the AI Products, including through the use of aggregated and de-identified data where appropriate
To provide customer service, technical support, and account assistance related to the AI Products
To monitor usage investigate for misuse, enforce our terms, and protect the security and integrity of the AI Products

Consent of Collection

All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, use of AI Products, special offers, etc. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law. By communicating with Ask Harriette LLC, including by email, by completing online forms, or by using our AI Products, you are giving your consent to the collection of what Personal Information you provide.

Recordkeeping of Your Personal Information

Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns. We may hold Personal Information for the following purposes:

Internal accounting and administration
To supply you with information about your account including regular statements
To respond to inquiries
Enhancing customer service, product options and to improve product performance
Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details
To administer sales records
To provide information about us, our products, services and special offers
To analyse our website usage
To operate, maintain, improve, and support our AI Products, including using aggregated and de-identified interaction data where appropriate to enhance performance, functionality, and safety. Occasionally we require organisations outside Ask Harriette LLC to provide a service for purposes which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organisations both inside and outside of the United States deal with Personal Information according to this Policy.

Management of Your Personal Information

You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

Disclosure of Your Information

Ask Harriette LLC does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use third-party service providers to help us operate our business and deliver our products and services. These third parties have no authority to use your personal information for their own promotional purposes and will only have limited access to your personal information in order to help complete transactions or provide services on our behalf. The categories of third-party service providers with whom we may share your information include:

Payment Processors: We use third-party payment processors (such as Stripe and PayPal) to process your payment transactions securely.
AI Service Providers: When you use our AI Products (including askh.ai, CODIE, Penelope, Numi, Ophelia, Genie, and House of Codes), your Client Inputs, AI outputs, and certain related technical and usage information may be processed by third-party service providers that help us deliver and support the AI Products, including providers such as Chatbase, and, where applicable, underlying artificial intelligence model providers such as OpenAI and Anthropic. These providers process such information on our behalf or in connection with providing the AI functionality, service support, security, abuse monitoring, and related operational purposes. We encourage you to review the privacy policies of these providers for more information about their practices:
Chatbase: https://www.chatbase.co/privacy-policy
OpenAI: https://openai.com/policies/privacy-policy
Anthropic: https://www.anthropic.com/privacy
Email and Marketing Platforms: We use third-party platforms to manage email communications and marketing (such as Flodesk).
Website and Hosting Providers: We use third-party hosting and website management services to operate our Site.
Analytics Providers: We use third-party analytics tools to understand how users interact with our Site. IMPORTANT NOTICE REGARDING AI PRODUCTS: When you interact with our AI Products, information you submit, including Client Inputs and related usage information, may be transmitted to and processed by third-party service providers that help us operate, support, secure, and improve the AI Products . You should not submit sensitive personal information to our AI Products unless specifically prompted to do so for a stated purpose and you are comfortable doing so. This includes, for example, financial account information, government-issued identification numbers, health information, or other highly confidential personal data. While we take reasonable measures to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Although Ask Harriette LLC uses industry standard best practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardised, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.

Legal Disclosure

Because Ask Harriette LLC considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Ask Harriette LLC, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Ask Harriette LLC’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

Accessing Your Personal Information

You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information that we hold about you is inaccurate or out of date, then we will promptly correct it upon receipt of the changes from you.

If you wish to request deletion of your Personal Information, including any Client Inputs or interaction history stored in connection with our AI Products, please contact us at support@askharriette.co.uk. We will process your request in accordance with applicable law. Please note that some data may be retained where we are required to do so by law or for legitimate business purposes.

Links to Third Party Sites

Our Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.

Google Calendar Integration

Google User Data — Limited Use Disclosure

The use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

When you connect a Google Calendar account to askh.ai via the Targets + ToDos feature, we receive limited Google user data: your Google account email address, the list of calendars on your account, and read-only access to events on the calendars you select. This data is processed under Google’s Limited Use Policy.

We use this data exclusively to:

Display your selected calendar events alongside your tasks inside the askh.ai Targets + ToDos feature so you can plan your day around real commitments.
Refresh that view when you sync, and during the brief window required to perform that sync. We do not, and will never:
Sell or rent your Google user data to any third party.
Share your Google user data with third parties for any purpose other than directly fulfilling the calendar-sync feature you turned on.
Use your Google user data for advertising, including retargeting, personalised advertising, or interest-based advertising.
Use your Google user data to develop, improve, or train any generalized or non-personalized artificial intelligence and/or machine-learning models, including our own. Google Workspace API data (including calendar event content) is never used for AI/ML model development, improvement, or training.
Transfer your Google user data to any third-party AI tools or models. Calendar event content is never sent to any AI model on askh.ai or to any third-party AI provider.
Use your Google user data for any purpose other than providing or improving the Targets + ToDos calendar-sync feature you opted into. Google user data and AI/ML models: We do not use any Google user data (including Google Workspace API data) to develop, improve, or train generalized or non-personalized AI or ML models. We do not transfer any Google user data to third-party AI tools. The only data sent to AI providers on askh.ai is the content you yourself type into our AI Products — your Google Calendar data is fully walled off from that pipeline. Storage and revocation: OAuth tokens are encrypted at rest using AES-256-GCM. Calendar event data is cached briefly to render your calendar view and is automatically refreshed each time you sync. You can revoke askh.ai’s access to your Google account at any time from inside the Targets + ToDos settings page, or directly via your Google Account security page at https://myaccount.google.com/permissions. Revoking access deletes your stored tokens immediately; cached event data is purged within 30 days. Human access: No askh.ai employee has access to your Google user data except temporarily for security investigations, troubleshooting at your explicit request, or to comply with applicable law.

Connected Social Accounts

If you choose to connect your Instagram professional account and/or Facebook Page to askh.ai, we use Meta’s APIs to read, on your behalf, your own published posts (captions, links, thumbnails, dates) and their performance figures (reach, impressions, saves, shares, plays, likes, comment counts, follower count) for the previous 90 days. We use this only to give you feedback and coaching on your own content inside askh.ai. We never read comment text or direct messages, never post, reply, like, follow or message on your behalf, and never share this data with third parties or use it for advertising. Access tokens are stored encrypted. Post data is kept for a maximum of 180 days. You can disconnect at any time in Settings → Connected accounts, or by removing askh.ai in your Facebook settings; either deletes everything we hold from your connected accounts immediately. Questions or deletion requests: hello@askharriette.co.uk.

User Generated Content

Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments, posts on social media pages, etc.) becomes publicly available, and can be read, collected, and used by other members of this Site to send you unsolicited messages. Your name, email, or other information may also be displayed when you post comments or upload images throughout the Site. Ask Harriette LLC is not responsible for the personal information users select to disclose in these forums.

Children

Our Site is intended for users who are eighteen (18) years of age and older. If you are under the age of eighteen, you are not permitted to submit any personal information to our Site or use our AI Products. Our Site is not directed at children under eighteen and does not knowingly collect any personal information from children under eighteen. We will promptly delete any personal information from a person under the age of eighteen should we discover that we have collected such information from a person under the age of eighteen without verification of parental consent.

AI Products — Specific Data Practices

This section provides additional information about how we collect, use, disclose, and retain information in connection with our AI Products, including CODIE, Penelope, Numi, Ophelia, Genie, House of Codes, and any other AI-powered tools we may offer.

What Data Is Collected When You Use AI Products

When you interact with our AI Products, we may collect:

The text, questions, prompts, files, and other information submit into the AI Product (“Client Inputs”)
The responses and other content generated by the AI Product (“AI Outputs”)
Metadata relating to your use of the AI Products, such as timestamps, session information, feature usage, and general interaction patterns
Technical information such as IP address, browser type, and device type, and similar diagnostic information

How AI Product Data Is Processed

We use third-party service providers to help deliver the AI Products. As part of that process, Client Inputs, AI Outputs, and related technical or usage information may be transmitted to and processed by providers such as Chatbase and, where applicable, underlying model providers such as OpenAI and Anthropic. These providers may process such information for purposes including generating responses, maintaining service functionality, providing support, monitoring abuse, improving system reliability, and protecting security.

We take reasonable steps to work with service providers that we believe maintain appropriate privacy and security practices. However, third-party providers maintain their own systems and policies, and their handling of information is subject to their applicable terms, policies, and legal obligations.

How We Use AI Product Data

We may use data collected through the AI Products for the following purposes:

To generate AI Outputs responsive to your Client Inputs
To provide customer support and troubleshoot technical issues
To monitor for fraud, misuse prohibited use, and security incidents
To improve, test, analyze, and enhance the performance, safety, accuracy, and functionality of our AI Products, including through aggregated or de-identified data where appropriate
To enforce our Terms of Purchase, including the Prohibited Use provisions
To provide, operate, maintain, and support the AI Products

Data Retention for AI Products

We may retain Client Inputs, AI Outputs, and related interaction data for as long as reasonably necessary to provide the AI Products, maintain business records, comply with legal obligations, resolve disputes, enforce our agreements, and improve or support the AI Products. We may retain aggregated or de-identified data for a longer period where permitted by applicable law. If you request deletion of your personal information or AI-related interaction history, we will review and process your request in accordance with applicable law. Please note that we may retain certain information where required or permitted for legitimate business, legal, security, fraud-prevention, or compliance purposes.

Your Responsibilities When Using AI Products

You are responsible for the data you submit to the AI Products. You should not submit:

Sensitive personal information of third parties without appropriate authority or their consent
Highly sensitive personal information unless specifically requested by us for a stated purpose
Information you are not permitted to disclose
Any information that you would not want to be transmitted to third-party service providers involved in operating the AI Products

Cookie Policy

By using the Site, you are consenting to the use of the technologies described in this Cookie Policy to collect both personally identifiable information and non-personal data and to the storage of information on your device or web browser as described below.

A cookie is a piece of information that is placed on your web browser or hard drive when you access and/or use the Site. Cookies store text and can later be read back by the Site or third parties. We use cookies to recognise your browser and you as a unique visitor to the Site through an anonymous unique identifier. Cookies can remember what information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related webpages. This makes it easier for you to move from one webpage to another and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalised.

Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue on your browser until they are affirmatively deleted). You can manage cookies through your web browser’s option settings and through those settings you may be able (a) to receive notifications when you are receiving new cookies; (b) to disable cookies; or (c) to delete cookies. Please refer to your web browser’s help section for information on how to do this.

Cookies Used by AI Products

Our AI Products (which are embedded on our Site via third-party platforms including Chatbase) may set their own cookies or use similar tracking technologies to enable functionality such as maintaining your chat session, remembering your preferences, and ensuring the AI Product operates correctly. These cookies are necessary for the proper functioning of the AI Products and cannot be disabled without affecting the AI Product’s performance.

Agreement to Our Terms and Changes to This Privacy Statement

By using this Site, you consent to the collection and use of information by Ask Harriette LLC from the Site as indicated above. Ask Harriette LLC reserves the right to modify this Privacy Policy at any time. We will promptly reflect any such modifications on our Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

Contact Us

We welcome your questions, comments, and concerns about this Privacy Policy and Site. You can reach us at:

Ask Harriette LLC
680 S Cache Street, Suite 100-7403, Jackson, Wyoming 83001
UK office: 15 Pratt Mews, Camden, London, NW1 0AD
support@askharriette.co.uk